Privacy Notice This is the privacy notice of VA Virtual Office Services Ltd. In this document, "we", "our", or "us" refer to VA Virtual Office Services Ltd. Where we mention any specific Social Media platform this is taken to include any and all social media platforms as we may, from time to time, choose to use. We are company number 11962805 registered in England.
Introduction This privacy notice aims to inform you about how we process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you. We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate. Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR). The law requires us to tell you about your rights and our obligations to you regarding the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
1. Data Protection Officer As We are a small Company, with limited processing requirements We are not required to appoint a data protection officer (DPO). If, however, you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us at the registered address shown above.
2. Data we process We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows: Your identity includes information such as first name, last name, title, date of birth, and other identifiers that you may have provided at some time. Your contact information includes information such as billing address, delivery address, email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting. Your financial data includes information such as your bank account and payment card details. Transaction data includes details about payments or communications to and from you and information about products and services you have purchased from us. Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website. Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services. We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your personal data but is not considered personal information in law because it does not reveal your identity. For example, we may aggregate profile data to assess interest in a product or service. However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy notice.
3. Special personal information Special personal information is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any special personal information about you.
4. If you do not provide personal information we need Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time. The bases on which we process information about you The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category. If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data. If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
5. Information we process because we have a contractual obligation with you When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information. We may use it in order to: • verify your identity for security purposes • sell products to you • provide you with our services • provide you with suggestions and advice on products, services and how to obtain the most from using our website We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
7. Information we process for the purposes of legitimate interests We may process information on the basis there is a legitimate interest, either to you or to us, of doing so. Where we process your information on this basis, we do after having given careful consideration to: • whether the same objective could be achieved through other means • whether processing (or not processing) might cause you harm • whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so For example, we may process your data on this basis for the purposes of: • record-keeping for the proper and necessary administration of our business • responding to unsolicited communication from you to which we believe you would expect a response • protecting and asserting the legal rights of any party • insuring against or obtaining professional advice that is required to manage organisational risk • protecting your interests where we believe we have a duty to do so
8. Information we process because we have a legal obligation Sometimes, we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal information.
9. Information is provided on the understanding that it may be shared with a third party Our website, Facebook or other Social Media pages allow you to post information with a view to that information being read, copied, downloaded, or used by other people. Examples include: • posting a message our Facebook page • Commenting on or tagging an image in LinkedIn • clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it. We do not specifically use this information except to allow it to be displayed or shared. We do store it, and we reserve a right to use it in the future in any way we decide. Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time. Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at our Registered Address or by email to paul@VAVirtualOffice.co.uk.
10. Complaints regarding content on our website Our website or Social Media pages are a form of publishing medium. Anyone may register and then publish information about himself, herself or some other person. We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published. If you complain about any of the content on our website or Social Media pages, we shall investigate your complaint. If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate. Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you. If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
11. Information relating to your method of payment Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it. Payment is generally requested by cheque or direct transfer into our bank account, upon issue of an invoice by us. At no time, therefore, will you be asked to provide credit or debit card details to us. If, in the future, we decide to accept payment by another means this will be via a process whereby at the point of payment you would be transferred to a secure page on the website of a reputable payment service provider such as WorldPay / SagePay / PayPal etc. That page may be branded to look like a page on our website but would not be controlled by us. If this payment method is put in place, then we will notify you specifically of the change by way of a message on our invoices. We do not currently use Direct Debit as a method of payment.
12. Job application and employment If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date. If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.
13. Communicating with us When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our business. We keep personally identifiable information associated with your message, such as your name and email address to be able to track our communications with you and to provide you with a high quality service.
14. Complaining When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is. We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
15. Affiliate and business partner information This is information given to us by you in your capacity as an affiliate of us or as a business partner. It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you. The information is not used for any other purpose. We undertake to preserve the confidentiality of the information and of the terms of our relationship. We expect any affiliate or partner to agree to reciprocate this policy.
17. Personal identifiers from your browsing activity Requests by your web browser to our servers for web pages and other content on our website are recorded. We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution. We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you. If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
19. Information we obtain from third parties Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use. No such information is personally identifiable to you.
21. Credit reference To assist in combating fraud, we may share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
22. Data may be processed outside the European Union Our websites are hosted in the United Kingdom and, except where noted below, we do not transfer data outside of the UK. We use Google Analytics to assist us with our Web Traffic monitoring. This data is processed outside of the European Union, but we do not personally identify it to you. We may also use outsourced services in countries outside the European Union from time to time in certain aspects of our business. Accordingly, data obtained within the UK or any other country could be processed outside the European Union. For example, some of the software our website uses may have been developed in the United States of America or in Australia.
23. Your duty to inform us of changes It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.
24. Access to your personal information At any time, you may review or update personally identifiable information that we hold about you by signing in to your account on our website. To obtain a copy of any information that is not provided on our website you should contact us to make that request. After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
25. Removal of your information If you wish us to remove personally identifiable information from our website, you should contact us to make your request. This may limit the service we can provide to you.
26. Verification of your information When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
27. Use of site by children We do not sell products or provide services for purchase by children, nor do we market to children. If you are under 18, you may use our website only with consent from a parent or guardian We collect data about all users of and visitors to our website regardless of age, and we anticipate that some of those users and visitors will be children. Such child users and visitors will inevitably visit other parts of the site and will be subject to whatever on-site marketing they find, wherever they visit.
28. Encryption of data sent between us We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us. We also offer an alternative to our contact us page, in so far as you are able to email us directly from your own email account.
30. Retention period for personal data Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us: • to provide you with the services you have requested; • to comply with other law, including for the period demanded by our tax authorities; • to support a claim or defence in court.